What is Purrrlandia Cat Lounge & Cafe?

Purrrlandia is more than a cat cafe; we are a promise of home for cats and a community for cat enthusiasts. Whether you're seeking a furry companion or simply want to unwind in the company of our cats, our welcoming environment is designed for relaxation and connection. We also host special events and community activities to bring cat lovers together.

When is Purrrlandia opening?

We are excited to welcome you later this year. Stay tuned for our official opening date and special events!

Where are you located?

We are located a 728 N. Moorpark Rd., Thousand Oaks, CA 91360 and will be opening later this year.

How can I stay updated on Purrrlandia news and events?

Follow us on social media and check our website regularly. Join our PurrrSquad and be the first to receive inspiring content, exciting updates, exclusive offers, special events, and more.

How can I support Purrrlandia and your mission?

You can support us by visiting our cafe and adopting a cat (once we open later this year), as well as purchasing our exclusive merch, following us on social media, and spreading the word. Every bit of support helps us provide an enriching environment and find forever homes for our rescue cats.

Do I need a reservation?

While walk-ins will be welcome, we highly recommend making a reservation (weekends in particular) to guarantee your spot. Doing so will ensure quality time with our cats without the wait.

Why do I have to pay an entry fee to visit the cats?

Your entry fee helps us cover the costs of caring for our cats, including food, veterinary care, staffing, and maintaining a safe and comfortable environment for both cats and guests.

What should I expect during my visit?

Expect to be greeted by purrs, whiskers, and lots of feline fun! You’ll have a chance to relax, sip on your favorite beverage, and make some new furry friends. Whether you’re playing with the cats or just enjoying their company, our cafe and lounge is the purrfect place to unwind.

What if I have allergies?

We understand that cat allergies are no fun. While we will do our best to keep the cafe clean and comfortable, it’s hard to avoid allergens entirely. However, we will offer a separate viewing area with its own HVAC system, so you can enjoy watching the cats without direct contact.

Will I be able to bring my own cat?

As much as we love all cats, respectfully, we ask that you please leave your pets at home. Our space is dedicated solely to our rescue cats who are ready for adoption.

Can I host a private event or party at Purrrlandia?

Yes, we offer private event bookings for birthdays, corporate events, and other special occasions. Contact us for more details and to make a reservation.

Where do the cats come from?

All our cats are rescues, ready to find their forever homes. We partner with local shelters and rescue organizations to provide a temporary home for these lovely felines until they find a family of their own.

How do you ensure the cats' well-being?

The well-being of our cats is our top priority. All cats receive regular veterinary care, plenty of love, and an enriching environment to thrive in. We will also have guidelines in place to ensure all interactions with guests are positive and stress-free.

Will I be able to adopt a cat from Purrrlandia?

Absolutely! All our cats are looking for their forever homes. If you happen to fall in love with one of our rescues (a distinct possibility), we will guide you through the adoption process on-site and make it official.

How are the cats selected for Purrrlandia?

We work closely with our rescue partners to select cats that are sociable and well-suited for a cafe environment. All cats are health-checked and vaccinated before joining us.

How often are the cats checked by a vet?

Our cats receive regular veterinary check-ups and immediate care if any health concerns arise.

Could I bring in a stray or a kitten I found?

We are not equipped to take in stray cats or kittens directly. We recommend contacting a shelter or rescue organization in your area for assistance.

Do you serve food and drinks?

Yes we will! Our cafe offers a delightful selection of coffees, teas, specialty drinks, and light snacks.

Do you offer vegan or gluten-free options?

Yes, we will offer a selection of vegan and gluten-free drinks and snacks. Please let our staff know of any dietary restrictions when you visit.

Will the cats come in contact with the food prep area?

Eww, no! Our food and beverage prep area is completely separate from the cat lounge. Our design ensures distinct cafe and cat lounge spaces, with secure entries and separate HVAC systems to maintain health and safety.

What are the shipping costs and processing times?

• US shipping rates: $5.95 flat rate standard shipping and free shipping on orders $65+.

• International shipping rates: $14.95 flat rate standard shipping and free shipping on orders $150+.

• Processing Times: Orders are typically processed within 2-5 business days.

• Shipping Times: Once processed, standard shipping times range from 3-8 business days for domestic shipments and 10-20 business days for international shipments.

Are there customs duties and taxes for international orders?

Import duties, taxes, and customs fees may apply upon arrival to the destination country. These charges are the responsibility of the customer and vary by country. We recommend contacting your local customs office for specific information.

What are your sustainability practices?

• Eco-Friendly Packaging: We use recyclable and biodegradable materials for our packaging to minimize environmental impact. Our shipping boxes are made from 100% recycled cardboard, and avoid the use of plastic whenever possible.

• Carbon-Neutral Shipping: We partner with shipping carriers that offer carbon-neutral shipping options. For every order shipped, we support carbon offset projects to balance our carbon footprint.

• Sustainable Merchandise: Our merchandise is made from sustainably sourced materials, including organic cotton and recycled fabrics. We partner with manufacturers who prioritize ethical labor practices and environmentally friendly production methods.

By choosing Purrrlandia, you are supporting our mission to create a loving home for cats and a welcoming community for cat enthusiasts, while also contributing to a more sustainable and eco-friendly future. Thank you for joining us on this journey!

Feel free to Contact Us for any additional questions regarding shipping or our sustainability practices.

What is your return policy?

We want you to be completely satisfied with your purchase. Replacements are available for damaged or defective items only. We do not accept returns for buyer’s remorse or incorrectly ordered sizes. Additionally, we do not accept returns for items that have been worn, washed, or used. Each item is printed on demand, and as a small team focused on rescuing and caring for stray cats, we appreciate your understanding.

For qualifying replacement requests, please contact us within 15 days of receiving your order, and we will arrange for a replacement.

For packages lost in transit, contact us no later than 15 days after the estimated delivery date. We will investigate and, if necessary, send a replacement.

How do I initiate a return?

To initiate a replacement, please submit a Replacement Request Form with your order details and the reason for your replacement request. Once your request is approved, we will provide you with instructions and a return shipping label, if applicable. Items must be returned in their original condition and packaging.